FAQ

DPS Nutrition FAQ — Shipping, Returns & Order Information

Welcome to the DPS Nutrition FAQ page. Here you’ll find answers about ordering supplements online, payment options, shipping rates, delivery times, returns, and customer support for orders placed on DPSNutrition.net.


Customer Service, Order Support & Contact Information

Need help with your order, tracking, returns, or shipping options? Our customer service team is here to help.

Customer Service & Orders:570-562-3902 | 800-697-4969

Mailing Address:
29 Stauffer Industrial Park
Taylor, PA 18517

GPS & Driving Directions:
29 Kane Lane
Taylor, PA 18517

Customer Service Hours — Eastern Time

Monday–Wednesday 8:30 AM – 7:00 PM
Thursday-Friday 8:30 AM – 6:00 PM
Saturday 9:00 AM – 4:00 PM

Store Hours

Monday–Friday 8:30 AM – 5:00 PM
Saturday 9:00 AM – 4:00 PM
Sunday Closed

Shipping Rates, Delivery Times, Tracking & Cutoff Times

How much does shipping cost?

Shipping cost depends on the weight of your order, destination, and selected carrier method. During checkout, you’ll see the available UPS and USPS shipping options and the total delivered price before you place your order.

How do I estimate delivery days?

Same-Day Shipping Cutoff Times

  • Air Orders: Orders placed before 3:00 PM Eastern Time ship the same business day. Orders received after 3:00 PM ship the following business day. For urgent air shipping requests placed after 3:00 PM, please call our order line at 1-800-697-4969.
  • USPS Orders: Orders placed before 12:00 PM Noon Eastern Time ship the same business day.

UPS Delivery Estimates

UPS shipping and delivery days are Monday through Friday. Weekends and holidays are not included when calculating transit time. UPS cannot deliver to P.O. Boxes or military APO/FPO addresses.

Delivery estimates begin on the day your order ships, not the day the order is placed.

Shipping Method Estimated Delivery
Next Day Air Delivered the next business day after shipment.
2-Day Air Delivered two business days after shipment.
Example: Ships Monday → Delivered Wednesday.
3-Day Select Delivered three business days after shipment.
Examples: Ships Monday → Delivered Thursday.
Ships Wednesday → Delivered Monday.

When does my order ship?

Most in-stock orders placed before the applicable shipping cutoff time ship the same business day. Orders placed after the cutoff time ship the following business day. Orders placed on weekends or holidays will ship on the next business day.

Do weekends count as shipping days?

No. UPS transit times are based on business days only. Saturdays, Sundays, and major holidays are not counted when calculating delivery estimates.

Do you ship on Saturdays?

Most orders are shipped Monday through Friday. Limited Saturday shipping may be available for certain carrier services, but standard UPS and USPS pickup schedules generally operate on business days only.

Do you ship to P.O. Boxes or military APO/FPO addresses?

Yes. Orders shipping to P.O. Boxes and military APO/FPO addresses are shipped via USPS. UPS cannot deliver to these addresses.

Do you ship internationally?

At this time, DPS Nutrition does not offer international shipping.

Can I change the shipping address after my order ships?

Once an order has shipped, we cannot change the shipping address. If you need to update your address, please contact customer service as soon as possible before the order is processed.

How do I track my order?

Once your order ships, tracking information will be sent to the email address used during checkout. Please allow time for the carrier to scan and update the tracking record.

Freight Forwarders & Reshipping Services

DPS Nutrition does not ship to freight forwarding companies, reshipping services, or third-party package consolidation facilities. Orders placed using these services may be canceled at our sole discretion.

Orders associated with known freight forwarding addresses may be automatically canceled.

If a customer chooses to use a freight forwarder or third-party reshipper after delivery to the address provided at checkout, DPS Nutrition is not responsible for loss, damage, delays, or non-delivery occurring after the package has been confirmed delivered by the carrier to the original shipping address.

Use of freight forwarding services may void eligibility for refunds, replacements, or claims related to non-receipt. We reserve the right to refuse future orders associated with freight forwarding addresses.


Returns, Refunds & Return Authorization

What is your return policy?

  • Return authorization required: Please contact us for a return authorization number before sending items back.
  • Return window: Returns must be initiated within 30 days of delivery.
  • Shipping charges: Original shipping fees and return shipping costs are non-refundable.
  • Opened merchandise: We cannot accept returns on products that have been opened or used.

What should I do if there is a problem with my order?

Please inspect your package upon delivery. If there is an issue involving missing, damaged, or incorrect merchandise, contact us within 24 hours so we can review and resolve the problem promptly.

Can I return a product without contacting DPS Nutrition first?

No. All returns require prior authorization. Packages returned without a return authorization number may be refused or delayed.


Order Changes & Cancellations

Can I change or cancel my order?

Contact customer service as soon as possible if you need to change or cancel an order. We process orders quickly, so we cannot guarantee that changes or cancellations can be made after an order has entered processing or has shipped.

Why was my order canceled?

Orders may be canceled because of payment verification issues, incorrect billing information, suspected fraud, unavailable inventory, use of a freight forwarder, or other order-processing concerns.


Payment Methods

How can I pay for my order?

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal
  • Checks and money orders, with orders shipping after funds are verified

When will my credit card be charged?

Credit card authorization may occur when your order is placed. The final charge is generally completed when the order is processed or shipped.

Do you accept internationally billed credit cards?

DPS Nutrition does not accept internationally billed credit cards. Orders may also be declined when the issuing bank does not participate in address verification.


Website Security & Privacy

Is it safe to use my credit card?

Yes. DPSNutrition.net uses secure checkout and SSL encryption to help protect customer payment information during transmission.

Will my personal information be kept private?

DPS Nutrition does not sell or rent customer information. We use customer information to process orders, ship products, prevent fraud, communicate about purchases, and provide customer support.


Product Information & Availability

Are all products shown on the website in stock?

We make every effort to keep product availability accurate. However, inventory levels can change quickly, and an item may occasionally become unavailable after an order is placed.

Can product packaging or labels change?

Yes. Manufacturers may change product packaging, labels, formulas, serving sizes, ingredients, flavors, nutrition facts, or other product information without notice. While DPS Nutrition strives to keep product information current, we cannot guarantee that all product descriptions, images, or labels on our website reflect the most recent manufacturer updates. Always review the label on the product you receive before use. For the latest product information, ingredient details, or formulation changes, please visit the manufacturer’s official website.


Health & Medical Disclaimer

The information on this website is provided for informational purposes only and is not intended to replace professional medical advice. Always consult your physician or qualified healthcare professional before beginning any supplement, diet, or exercise program.

Statements regarding dietary supplements have not been evaluated by the Food and Drug Administration. Products sold on this website are not intended to diagnose, treat, cure, or prevent any disease.


© 1992–Present DPS Nutrition Inc. All rights reserved.