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INFORMATION PAGE
Frequently Asked Questions and
Information About Shopping at DpsNutrition.com.
Is it safe to use my credit card?
Absolutely. We have taken every
precaution to make your transactions secure. We use VeriSign, which is the
leading provider of digital trust services that enable businesses and consumers
to engage in commerce and communications with confidence. VeriSign's digital
trust services create a trusted environment that is powered by a global
infrastructure that manages more than 6.5 billion communications and
transactions a day. Nevertheless, if you prefer, we also offer you the option of submitting your order
by telephone at 1-800-697-4969 . All account information submitted to us is
safely isolated from unauthorized
Internet access.
Can I fax my order.
Yes, there is a fax/mail printout online.
You go through the order process and select fax/mail as your payment option.
Print your order out, write in your credit card information etc. and fax to
1-570-562-3926
How can I pay for my order?
We accept Visa, MasterCard, Discover and
American Express. We also accept checks and money orders. Orders paid by check
will usually not be processed until the funds have been verified. Orders paid by
money order are sent within 24 hours. If you are sending a money order or
check, please make it payable to:
DPS Nutrition Inc.
The mailing address is:
Dps Nutrition Inc.
29 Stauffer Industrial Park
Taylor, Pa 18517
If the DPS Nutrition catalog has
quantity discounts for a product will I receive the quantity discount?
Yes. When you order online you
always get the lowest price on any item. That also applies to products
that are cheaper in our latest catalog and just haven't been updated on to our
site yet, you will get whatever price is lower.
How much will my shipping charges
be?
During the order process, you will be
given a list of different UPS shipping methods from which you can pick the one
that suits you. The total cost of goods and the cost of shipping are clearly
displayed. Any fraction of a pound over the weight shown is calculated by
UPS as the next poundage. example 9.3 lbs is actually a charged a 10 lb
package rate by UPS. If your order does not show any shipping
charges, that is a mistake. We will e-mail you your correct total with
shipping a.s.a.p. If you are shipping to a P.O. box or a military
address your order will have to be sent by U.S. mail.
How about shipping
to Alaska and Hawaii?
Ups shipping rates to Alaska and Hawaii are higher than shipping within the
continental US. Please call for shipping rates to these destinations.
You can choose UPS 2 Day Air or US Postal Service for shipments to these states.
What is shipping weight?
Shipping weight is the poundage Ups
charges to ship a particular package. Any fraction of a pound over the
weight shown is calculated by UPS as the next poundage. example 9.3 lbs is
actually charged as a 10 lb package by Ups.
Do packages ship out on Saturday or
Sunday?
No. Ups only picks up packages on
weekdays. Orders placed Saturday and Sunday are shipped on Monday.
Orders placed after the cutoff on Friday will be shipped on Monday.
How do I estimate Next day, 2 Day
and 3 Day Ups delivery days?
- Next day is delivered on the next
business day after the orders has shipped
- 2 Day is 2 business days after the
order has shipped.
- 3 Day is 3 business days after the
order has shipped.
- Note: Weekends and holidays
do not count as Ups shipping/business days.
Here are a couple of delivery time
examples:
- A 2 day package shipped on Monday
should be delivered on Wednesday.
- A 3 day package shipped on Monday
would be delivered on Thursday.
- A 3 day package shipped on
Wednesday would be delivered on Monday.
- Ups business days are: Monday,
Tuesday, Wednesday, Thursday & Friday
- If your delivery day falls on a
holiday your package should be delivered on the next Ups working day
What about Military Orders: Apo,
Fpo addresses?
All Military orders are shipped by USPS
Priority Mail. US mail to the various military addresses takes anywhere
from one to eight weeks for delivery as we have been recently seeing delays in
military shipments. The Us Postal Service has no tracking on military
orders. Any damages or claims must be reported to us within 24 hours of
receipt of the package. If the package is damaged, take the damaged
package to the military postal unit and file a report.
Is there a cut off time for air
orders to ship the same day.
Yes, generally air orders placed after
3:00 pm eastern time are shipped the following business day. If you need
an order shipped by air service and it is after 3:00 pm call our order line at
1-800-697-4969.
International orders?
At this time we are not accepting
international credit card orders. All international orders are shipped
prepaid with US funds. Email for quote. Dps Nutrition is not responsible
for any taxes, tariffs, customs restrictions, or other regulations that apply in
countries outside the United States. Please contact you customs officials if you
have any questions. Any package returned because of customs, product illegality
in a specific country, etc., shipping charges will not be refunded.
What if there is a problem with my order?
All problems with orders must be reported within 24 hours of receiving the
order. All orders go through a three person check system so please check
your package thoroughly before calling.
Return Information
*No Unauthorized Returns.
*Orders Sent Back Without Return
Authorization Number Marked Clearly on The Box Will Be Refused.
*No Returns After 30 Days.
*25% Restocking Fee Will Be Charged to
All Returns.
*No Shipping Charges Will Be Refunded
*In-house DPS Credit For All Returns.
*No Returns on Opened Merchandise.
How do you protect against
credit card fraud? Do you have very strict guidelines concerning credit
card usage over the internet?
YES. *ALL INTERNET
ORDERS HAVE TO BE ADDRESSED TO THE CREDIT CARD HOLDER.
(THE NAME ON THE CREDIT CARD)
*ALL INTERNET ORDERS MUST BE SHIPPED
TO THE BILLING ADDRESS OF THE CREDIT
CARD HOLDER OR THE CARDHOLDERS
COMMERCIAL WORK ADDRESS. All first time orders and any order sent to
an address that has an apartment number will require a signature. Please make
sure the name and address you enter as the billing address is correct. If
the name and address you enter does not match the name and address that the
credit card company has for that credit card account, the order will be
canceled. If your billing address is a P.O. box then we can ship your
order to your home address or your work address but we will require a signature
when the package is delivered. Also, any order that has an invalid email
address will not be shipped. Please make sure you enter a valid email
address.
*We check extensively for stolen
and fraudulently used credit cards.
When Using a Credit Card Please
Make Sure:
*Your Credit Card Is Valid
*There Is Enough Credit Available
*The Credit Card Is Activated
*You Know Your Billing Address ( the
Address Your Credit Card Is Registered To)
*All Credit Cards Are Checked Thoroughly
to Verify Billing Address. Make Sure You Know Your Billing Address
Address Corrections
Any address that is changed by the
customer or shipper after the order is shipped will be charged an address
correction fee ranging from $5.00-$10.00 depending on what service you choose.
Any address that is given incorrectly and
has to be changed by either, the customer, Dps Nutrition, or the shipping
company will be charged an address correction fee imposed by the shipping
company ranging from $5.00-$10.00.
examples: no apartment number given,
wrong zip code, wrong street number, etc.
What if you don't have all of the
items in stock?
If an item you ordered is out of stock,
we will e-mail you for substitution or if no reply to email we will take the out
of stock item off the order.
Our objective is to continuously update our
website with accurate information on our products. However, DPS Nutrition cannot
be held accountable for typographical errors or product formulation changes. For
absolute accuracy, please consult the products actual label before use.
Product Guarantees
Dps Nutrition inc. is not responsible for
health or fitness claims, any or general or specific guarantees made by
manufacturers of any product.
Shipping Nutrition/Protein Bars
Unfortunately we cannot be held
responsible for soft or melted bars shipped during the summer months.
Have questions we didn't answer?
If you have additional questions, please
E-mail us at or call our Customer Service Department at 1-800-697-4969 . Also,
we want to hear your thoughts and suggestions on how we can make our site more
helpful for you.
Information on this site is provided
for informational purposes and is not meant to substitute for the advice
provided by your own physician or other medical professional. You should not use
the information contained herein for diagnosing or treating a health problem or
disease, or prescribing any medication. You should read carefully all product
packaging. You should consult with a health care professional before starting
any diet, exercise or supplement program. If you have or suspect that you
have a medical problem, promptly contact your health care provider. Information
and statements regarding dietary supplements have not been evaluated by the Food
and Drug Administration and are not intended to diagnose, treat, cure, or
prevent any disease. Dps Nutrition Inc. is not responsible for
typographical errors. Dps Nutrition Inc. is not responsible for any
statements or claims made by manufacturers concerning their products.
Copyright 1992-2006 Dps Nutrition Inc. All
rights reserved.
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