Customer Service and Orders 1-800-697-4969
Customer Service and Order-Line Hours:
Frequently Asked Questions and Information About Shopping at DpsNutrition.com.
Is it safe to use my credit card?
Can I fax my order.
Will my information be kept private?
Dps Nutrition will NEVER sell or rent your personal information. We use your information for your orders only.
How can I pay for my order?
We accept Visa, MasterCard, Discover,American Express or PayPal. We also accept checks and money orders. Orders paid by check will usually not be processed until the funds have been verified. Orders paid by money order are sent within 24 hours. If you are sending a money order or check, please make it payable to: DPS Nutrition Inc.
The mailing address is:
Dps Nutrition Inc.
29 Stauffer Industrial Park
Taylor, Pa 18517
Coupons and discounts are only able to be used on the Dpsnutrition website. Coupon codes or discounts are not able to be applied to orders placed on Ebay or Amazon.
How much will my shipping charges be?
How about shipping to Alaska and Hawaii?
What is shipping weight?
Do packages ship out on Saturday or Sunday?
No, we ship Monday through Friday. Orders placed Saturday and Sunday are shipped on Monday. Orders placed after the cutoff on Friday will be shipped on Monday.
Can I change the shipping address once the order ships?
No. You will not be able to call UPS to change the delivery address once the order has shipped. You would need to call our customer server line to inquire about that.
How do I estimate Next day, 2 Day and 3 Day Ups delivery days?
Next day is delivered on the next business day after the orders has shipped
A 2 day package shipped on Monday should be delivered on Wednesday.
A 3 day package shipped on Monday would be delivered on Thursday.
A 3 day package shipped on Wednesday would be delivered on Monday.
Ups business days are: Monday, Tuesday, Wednesday, Thursday & Friday
If your delivery day falls on a holiday your package should be delivered on the next Ups working day.
UPS Weather Notation:
Note that the UPS Service Guarantee does not apply when transportation networks are disrupted due to events of this nature. We cannot ship packages if Ups shuts down because of weather. All packages will ship once Ups resumes package delivery and pickups.
UPS GROUND COMMERCIAL:
UPS Ground Service delivering to a commercial business location. UPS Ground Service is available throughout the 48 contiguous states. UPS does not deliver to PO boxes, or military APO/FPO addresses.
UPS GROUND RESIDENTIAL:
UPS Ground Service delivering to a residence or home. UPS Ground Service is available throughout the 48 contiguous states. UPS does not deliver to PO boxes, or military APO/FPO addresses.
UPS 3 DAY RESIDENTIAL:
UPS 3 Day Select Service delivering to a residential location. UPS 3 Day Select arrives 3 business days after your order has shipped and is available throughout the 48 contiguous states. Weekends are not considered Ups working days. UPS does not deliver to PO boxes, or military APO/FPO addresses.
UPS 3 DAY COMMERCIAL:
UPS 3 Day Select Service delivering to a commercial business location. UPS 3 Day Select arrives 3 business days after your order has shipped and is available throughout the 48 contiguous states. Weekends are not considered Ups working days. UPS does not deliver to PO boxes, or military APO/FPO addresses.
UPS SECOND DAY AIR:
UPS 2nd Day Air arrives 2 business days after your order has shipped. Weekends are not considered Ups working days. UPS does not deliver to PO boxes, or military APO/FPO addresses.
UPS NEXT DAY AIR SAVER:
UPS Next Day Air arrives 1 business days after your order has shipped. Weekends are not considered Ups working days. UPS does not deliver to PO boxes, or military APO/FPO addresses.
Is there a cutoff time for air orders to ship the same day.
Yes, generally air orders placed after 3:00 pm eastern time are shipped the following business day. If you need an order shipped by air service and it is after 3:00 pm call our order line at 1-800-697-4969. USPS cutoff is 12 noon.
What about Military Orders: Apo, Fpo addresses?
All Military orders are shipped by USPS Priority Mail. US mail to the various military addresses takes anywhere from one to eight weeks for delivery as we have been recently seeing delays in military shipments. The Us Postal Service has no tracking on military orders. Any damages or claims must be reported to us within 24 hours of receipt of the package. If the package is damaged, take the damaged package to the military postal unit and file a report.
Errors on website:
We strive to provide complete, accurate, up-to-date information on the Website. Unfortunately, despite those efforts, human or technological errors may occur. The Website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current.
We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order was submitted and accepted).
What if there is a problem with my order?
All problems with orders must be reported within 24 hours of receiving the order. All orders go through a three person check system so please check your package thoroughly before calling.
How do you protect against credit card fraud? Do you have very strict guidelines concerning credit card usage over the internet?
We check extensively for stolen and fraudulently used credit cards.
*ALL INTERNET ORDERS MUST BE SHIPPED TO THE BILLING ADDRESS OF THE CREDIT CARD HOLDER OR THE CARDHOLDERS COMMERCIAL WORK ADDRESS. All first time orders and any order sent to an address that has an apartment number will require a signature. Please make sure the name and address you enter as the billing address is correct. If the name and address you enter does not match the name and address that the credit card company has for that credit card account, the order will be canceled. If your billing address is a P.O. box then we can ship your order to your home address or your work address but we will require a signature when the package is delivered. Also, any order that has an invalid email address will not be shipped. Please make sure you enter a valid email address.
When Using a Credit Card Please Make Sure:
What if you don't have all of the items in stock?
Our objective is to continuously update our website with accurate information on our products. However, DPS Nutrition cannot be held accountable for typographical errors or product formulation changes. For absolute accuracy, please consult the products actual label before use.
Shipping Nutrition/Protein Bars
Unfortunately we cannot be held responsible for soft or melted bars shipped during the summer months.
Have questions we didn't answer?
If you have additional questions, please E-mail us at or call our Customer Service Department at 1-800-697-4969 . Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you.
Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging. You should consult with a health care professional before starting any diet, exercise or supplement program. If you have or suspect that you have a medical problem, promptly contact your health care provider. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Dps Nutrition Inc. is notresponsible for typographical errors. Dps Nutrition Inc. is not responsible for any statements or claims made by manufacturers concerning their products.
Copyright 1992-2019 Dps Nutrition Inc. All rights reserved.